My Account is No Longer Activated

You may see an error message when logging in about your account not being “activated.” In this case, alert the MAAP support team via Slack or by sending an email to support@maap-project.org. Likely causes of this error include:

1. MAAP service outage - if an operational outage has occurred in one of the MAAP subsystems such as the REST API or the SSO service, this will prevent the ADE from being able to validate the user’s account status. The MAAP Status Page may help identify an outage.

2. EarthData profile change - if you changed your email or username in EarthData Login, this may cause a sign-in conflict, requiring a MAAP admin to re-sync your profile within the ADE.

3. MAAP access suspension - if your access to MAAP has been suspended (disabled), access will need to be re-activated by a MAAP admin before the ADE can be accessed.